It's important to know there are three types of error categories:
Hardware ErrorsThis is when there is an issue with the actual Cronus Zen itself, such as error codes and a blank OLED screen.
Firmware ErrorsThis is when there is an issue when using the Firmware Update Tool (Zen Studio: Tools > Firmware Update), such as Device Not Found, 0.0.0 error, and network errors.
Zen Studio Errors (This Page)This is when there is an issue when using Zen Studio , such as Device Disconnected, registration issues, and unable to download GamePacks.
Before doing anything else, watch this video first, it will clarify pretty much everything.
Before you start, it's crucial to be mindful of the following when recovering from an error:
USB Cables: Check that they work and firmly connected. The best way to test is to connect your controller directly to your PC or console and see if it detects correctly.
No Scripts or GamePacks: Ensure no Scripts or GamePacks are loaded. Why? Because sometimes, these can be the cause behind the fault you’re wrestling with. If you find a script or GamePack causing havoc, give a shout out to its creator to get any bugs squashed.
Protect Your MK Profiles: Ensure that all MK profiles are securely backed up, to avoid losing any of your tailored settings.
Script Safeguarding: Unfortunately, scripts cannot be backed up directly. Ensure that you retain a separate copy of any script you've been utilizing to avoid any potential gaming disruptions.
OK, let's get after it....
Cronus Zen - PROG USB Cable to PC
If you see this Software Update window, you must click 'CANCEL' due to a bug in Zen Studio 1.5.0 Build 24 that stops it from installing.
Click here to download Zen Studio - for this release, we recommend that you first uninstall the previous version of Zen Studio before installing the new version.
This error appears if you ran the Zen Studio Build 24 Auto Update (known bug, see above).
Uninstalling the older Zen Studio before installing the new should do the trick.
The most common Zen Studio error that usually means the USB cable is not connected to the correct PROG USB port, or the cable is faulty.
Device Not Detected
It can also mean...
The USB cable may be faulty - try another.
The PC USB port isn't getting enough power - this can be solved with the Cronus MK Switch which has a powered 5v AUX port.
You are using am Apple Mac - BootCamp won't work with newer M1/M2 chipsets. You need to use VMware Fusion Technology Preview 2023 👉Free Trial.
If none of these solutions worked, the unfortunately your Cronus Zen has developed a fault. Scroll down to the Warranty Instructions for what to do next.
This happens when Zen Studio has lost its pairing to the Cronus Zen. Usually all you need to do is go to the Device panel and click on the Find Device button.
It can also mean...
You are not connected to the internet, or your internet provider might be blocking our server because of tight security.
Use a VPN to get around it. We suggest trying ProtonVPN – it's free! 😊
Usually this is when you have a faulty USB cable or when there are corrupt Zen Studio files. Simply go to Tools > Reset Zen Studio. It can also mean the script you are programming may be out of date with old code no longer compatible with the latest updates.
Error message "Unable To Download GamePacks". Your internet provider or firewall is blocking access to our server.
Use a VPN to get around it. We suggest trying ProtonVPN – it's free! 😊
If you are still unable to download GamePacks please wait for an hour as the GamePack server may be restarting.
Error message "Unable to retrieve data from the server". Your internet provider or firewall is blocking access to our server.
Use a VPN to get around it. We suggest trying ProtonVPN – it's free! 😊
If you are still get the error message please wait for an hour as the server may be restarting.
You're using an old version of Zen Studio. Go to STEP 1: Install Zen Studio and update to version .
This is a known issue, but with a simple workaround.
Unplug and reconnect the PROG USB cable.
Run Tools > Reset Zen Studio. This will revert everything to their default.
After Zen Studio reboots, go to the Device panel and click on the Find Device button.
If your Zen's pulling a vanishing act with a blank OLED, skipping the RGB LED party, or flat out refusing to reset, that’s a huge bummer because it sounds like it’s developed a fault. DON'T PANIC!
Here's Your Game Plan:
Warranty Wonders: Bought directly from cronus.shop? The warranty is between 90 days and 1 year depending on the package you purchased. But if you snagged yours from another store like GameStop, you might have a 30-day warranty. Sweet deal if you've just unboxed. Within 30 days? You're set for a new replacement or a refund, whichever you prefer.
Passed the Warranty Deadline? We've Got a Plan B: This Extended Warranty Service is here to the rescue. Doesn't matter when or where you got it - GameStop, Amazon....anywhere! we’ve got you covered. 🚑
Let's get you back in the game!
